Return Policy
At Paw Printer, we want you to be completely satisfied with your custom pet art. We understand that sometimes things don't work out as expected, and we're here to help.
Return Eligibility
Returns are accepted within 30 days of delivery for the following reasons:
- Product arrived damaged or defective
- Print quality issues (blurry, faded, or incorrect colors)
- Wrong product was shipped
- Significant color differences from the preview image
- Product doesn't match the description
What We Cannot Accept
- Returns due to customer dissatisfaction with AI-generated art style
- Returns after 30 days from delivery date
- Items that have been used, worn, or damaged by the customer
- Custom products that were created correctly according to specifications
- Returns without original packaging or proof of purchase
Return Process
- Contact us first: Email us at help@pawprinter.co with your order number and reason for return
- Provide details: Include photos of the issue (if applicable) and a brief description of the problem
- Get approval: We'll review your request and provide a return authorization number if approved
- Package items: Securely package the item(s) in the original packaging with the return authorization number
- Ship back: Send the package to the address we provide. You're responsible for return shipping costs unless the return is due to our error
Refund Processing
- Refunds will be processed within 5-7 business days after we receive your return
- Refunds will be issued to the original payment method
- Original shipping costs are non-refundable unless the return is due to our error
- Return shipping costs are the customer's responsibility unless the return is due to our error
Exchange Policy
We offer exchanges for the same product in a different size or variant. Exchanges are subject to availability and must be requested within 30 days of delivery.
Contact Information
For any questions about returns, exchanges, or our policies, please contact us:
Email: help@pawprinter.co
Response time: We typically respond within 24 hours during business days
This return policy is effective as of the date of your purchase and may be updated from time to time. The policy in effect at the time of your purchase will apply to your order.