Refund & Dispute Policy
At Paw Printer, we strive to provide excellent service and high-quality products. This policy outlines our refund process and how we handle disputes to ensure a fair resolution for all parties.
Refund Eligibility
Refunds are available for the following situations:
- Product defects or manufacturing errors
- Incorrect product shipped (wrong size, color, or design)
- Significant quality issues not meeting our standards
- Delivery of damaged goods
- Non-delivery due to our error
- Duplicate charges or billing errors
- Unauthorized transactions (subject to investigation)
Refund Process
- Submit request: Contact us at help@pawprinter.co with your order number and detailed reason for the refund request
- Provide evidence: Include photos, screenshots, or other documentation supporting your refund request
- Review period: We will review your request within 2-3 business days
- Approval notification: If approved, you'll receive confirmation and refund processing details
- Refund processing: Refunds are processed within 5-7 business days to your original payment method
Refund Timeline
| Payment Method | Processing Time | Appears On Statement |
|---|---|---|
| Credit/Debit Card | 5-7 business days | 1-2 billing cycles |
| PayPal | 3-5 business days | Immediate |
| Bank Transfer | 7-10 business days | 2-3 business days |
Dispute Resolution
If you're not satisfied with our resolution of your refund request, we offer the following dispute resolution process:
Step 1: Internal Review
If your initial refund request is denied, you can request a second review by our management team. Include any additional evidence or clarification.
Step 2: Mediation
For complex disputes, we may suggest mediation through a neutral third party to help resolve the issue fairly.
Step 3: Chargeback Rights
You have the right to dispute charges with your bank or credit card company. However, we encourage you to work with us directly first, as chargebacks can be time-consuming and may not always result in a favorable outcome.
Non-Refundable Items
- Digital downloads or AI-generated images (once delivered)
- Custom products that were created correctly according to specifications
- Items returned after 30 days from delivery
- Refunds requested due to change of mind (unless within return policy)
- Shipping and handling fees (unless due to our error)
- Processing fees for payment methods
Fraud Prevention
We take fraud prevention seriously. All refund requests are subject to verification:
- Order verification and customer identity confirmation
- Review of purchase history and patterns
- Investigation of suspicious activity
- Cooperation with payment processors and law enforcement when necessary
Contact Information
For refund requests, disputes, or questions about this policy:
Email: help@pawprinter.co
Subject Line: "Refund Request - [Order Number]" or "Dispute - [Order Number]"
Response Time: We aim to respond within 24 hours during business days
This refund and dispute policy is effective as of the date of your purchase and may be updated from time to time. The policy in effect at the time of your purchase will apply to your order.